FAQ

The discharge piping can be done with standard PVC pipes.

Yes, all SFA pumps require an electrical connection for operation.

The two important items required are:

A. Earthing

B. Miniature Circuit Breaker (MCB)

The current rating varies on the model. Refer to the installation notice available on the individual product pages.

We provide a basic 2-year warranty for our products, subject to proper installation and use of the product.

SFA pumps do not require any special maintenance; however, to ensure many years of good service, we recommend that you clean and descale your pumps regularly.

For complete details on warranty terms, click here.

The lifetime of SFA pumps depends mainly on proper installation and proper use. However, devices typically have a lifetime of 10 to 15 years with minimal maintenance, i.e., cleaning-descaling annually and, depending on the quality of the water in your region, the replacement of the pressure switch membrane.

To determine the best product for your project, contact our service team. You can connect with our service team at +91 (0)22 6993 1902 from 9:00 am to 6:00 pm.

The terms "sewage water" and "grey water" are used to categorize water based on its origin, composition, and potential for reuse or treatment. Here’s a brief overview of these two categories.

Sewage water:
Sewage, also known as black water, is wastewater that comes from toilets and contains human waste, including faeces and urine. This water is heavily contaminated with pathogens, bacteria, and organic matter, making it hazardous and requiring intensive treatment before disposal or reuse.

Grey water:
Grey water is wastewater that comes from non-toilet sources such as sinks, showers, washing machines, and dishwashers. It contains lower levels of contaminants like soap, dirt, and food particles. Since it lacks toilet waste, grey water can often be treated and reused for non-potable applications, such as irrigation and toilet flushing.

You can find the manuals for our devices directly on the individual product pages.

One of the great advantages of SFA macerators and pumps is being able to discharge at a very small diameter (22-32 mm for most products, with some large pumps like the Sanicubic or the SANIFOS line using DN50 and DN100), thereby avoiding major remodelling.

The recommended discharge diameter may vary by device. Please check the installation manual to find the most suitable discharge pipe diameters for your project.

Click here to download the installation manual.

Yes, SFA macerator pumps are specifically designed for retrofitting into existing spaces. Their compact design allows for easy installation even in areas with limited space and where traditional plumbing is challenging. Our macerator pumps are suitable for both renovations and new installations, including basements. SFA pumps offer gravity-free drainage, allowing wastewater from toilets, sinks, and showers to be pumped upwards to the main sewer line. This eliminates the need for gravity-based drainage, making it possible to install plumbing fixtures below sewer level, such as in basements.

Macerator pumps can handle wastewater from toilets, sinks, showers, bathtubs, and other plumbing fixtures. They are versatile enough to accommodate various household needs.

The flush discharge generally triggers 2 to 3 cycles lasting 1 to 2 seconds each.

Our macerator pumps are no louder than a toilet flushing. The sound volume emitted in decibels may vary from one installation to another, depending on the product and especially the surroundings (tiled room or not, size and shape of the room, etc.). That is why we do not provide a value in decibels for our devices. Furthermore, it is crucial to follow the installation instructions to avoid the propagation of sound vibrations (no contact between the macerator and the wall, place the anti-vibration pads under the tank, mount the piping at intervals, etc.).

You can also opt to lay a layer of sound insulation between the macerator and the floor and/or wall for even better soundproofing.

For the device to operate properly, gravity drainage is necessary from the shower trap to the macerator pump’s side inlet. The shower trap must be at least 7 inches above the bottom of the macerator pump.

Yes, SFA offers heavy-duty sewage pumps for commercial applications such as Sanibest Pro, which is capable of handling high traffic and large wastewater volumes.

Yes, SFA macerator pumps can be installed in compact bathrooms with limited space, as they are designed to fit into tight areas like behind toilets or inside cabinets.

Check whether the device is properly connected and whether the power supply is working properly. If the problem persists, feel free to contact our service team at +91 (0)22 6993 1902 from 9:00 am to 6:00 pm.

Check that the sanitary appliances connected to the macerator are not leaking (toilet flush, faucet, etc.). The non-return valve in the macerator's discharge elbow may be leaking; if so, clean or replace the non-return valve.

A grey water pump is a type of pump designed to transfer wastewater from various sources, such as a kitchen sink, dishwasher, and washing machine.

No, SFA grey water pumps are specifically designed for handling grey water only. For toilets, you can consider our macerator pumps.

Grey water pumps are not intended for handling solid waste. They are designed to handle water with minimal suspended solids, such as soap residue and food particles (up to a certain particle size).

It can be installed in a variety of locations, including kitchens, utility rooms, basements, and laundry rooms. Its compact design allows it to fit into tight spaces.

Yes, a grey water pump such as Sanivite is designed for residential use. Whereas, Sanispeed and Sanicom are designed for commercial environments to handle higher capacities and more intensive use.

Yes, SFA grey water pumps can handle hot water. Certain models can handle hot water up to 90ºC (5 min max) from appliances such as dishwashers or washing machines.

The Sanigrease T24 separates fats, oils, and grease (FOG) from wastewater by allowing grease to rise to the top and collect in a designated area while cleaner water exits through the outlet.

Absolutely! Our lifting stations are designed for both residential and commercial applications, ensuring reliable wastewater disposal.

Yes, our lifting stations are designed to be installed below ground level as well as above, providing flexibility in their placement.

The vertical head varies depending on the model. SFA lifting station can lift wastewater up to 39 m.

SFA lifting stations can handle both grey water and black/sewage water from toilets, sinks, showers, washing machines, and dishwashers.

Most of the SFA lifting station comes equipped with IP68-certified motors and audible and visual alarms for added safety. Additionally, they come with a built-in control panel for easy operation and monitoring. Two pump lifting stations are also available to ensure continuous operation.

The key benefits include no core cutting or pit digging, gravity-free drainage, no smell issues, and easy servicing and maintenance.

Yes, the Sanigrease T24 is suitable for outdoor installation, provided it is protected from extreme weather conditions.